Disney Infinity Help

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Do you need help with Disney Infinity?




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Disney Infinity: Online Getting Started

How do I play online?

To be able to play Disney Infinity online you will need to create a Disney Account right here. Once this is created you will then be able to play, by entering the web codes you received in your Disney Infinity Starter Pack you can add more Disney Infinity characters to play with! If you are looking for the PC version of Disney Infinity, this will be available in October 2013.

How do I create an account?

If you do not already have a Disney account, all you need to do to create one is click  ‘Register/Log in’ right here, then follow the steps to register with Disney.

I created an account but it won’t let me log in.

Unfortunately, for safety reasons some players need a parent’s permission to create a Disney Account. If you have gone through the account creation process an E-mail should have been sent to the E-mail address provided Disney. What happens next is, your parent must hit the approve button which should be located within the first E-mail you received in order for your account to be registered.

My child created an account but he/she can’t log in.

As mentioned previously, some players need parent’s permission to create the a Disney Account. Please follow the steps above.

How do I use my toys online?

Please insert the Web Code at Disney.com/Infinity to unlock the new content on the web! To do this, just enter the Disney Infinity Web Code on your Web Code card which will have come with your Disney Infinity figure or Play Set.

How do I redeem a code?

To redeem a Disney Infinity Web Code, all you need to do is follow these simple steps below:

1. Log in to your Disney Infinity Account right here.

2. Enter your code in to the Redemption Box.

3. Click Submit.

Do I plug my Disney Infinity Base in to the console?

No, when playing online or on you’re iPad you will use your virtual characters.

How do I use my Power Discs online?

Unfortunately, as of right now there is no way to transfer your physical Disney Infinity Power Disc into the online world.

Can I plug my controlled into my computer and play?

Yes, of course.

I’m a parent and want to play. How do I log in if my child is already a user?

You can create your own account using your own E-mail address right here.

How do I change my display name?

You can change your Display Name in your Account Manager which is located in the top left drop down showing your current Display Name. Be sure to remember your name will have to be approved by a moderator before it’s displayed.

How do I change my Disney Infinity: Toy Box iPad controls?

To change your Disney Infinity Toy Box iPad controls go to the Main Menu > Options > Controls. You can also access the Controls option from within the Pause Menu screen. The Control options switch between single and dual analogue.

If I buy a standalone character can I use it on my friend’s game ever if I don’t have the starter pack?

Yes of course! If your friend owns the Starter Pack you can play on their device with them!

What are Sparks, Stars & Spins?

By collecting Sparks within the Play Sets game mode you will be able to level up your characters. As you complete missions you will gain Stars and as you get Stars you will be granted Spins. You can then use the Spins in the Toy Box Vault to collect more exciting toys!

Is the game the same game on all platforms?

Yes, asdide from the specific control differences and graphics alterations the Disney Infinity game is relatively similar on each console device with the exception being the Nintendo 3DS version.

However, please note the Online and mobile experience are only the Toy Box mode of the Disney Infinity game.

How do I unlink my console network ID from my Disney Account?

To be able to unlink your console network ID from your Disney Account simply visit this URL – Disney.com/Infinity/Link

Disney Infinity Online: Game Overview

What is Disney Infinity? 

Disney Infinity is a revolutionary game which introduces you to a new way of playing video games, with unprecedented freedom and endless opportunity to create your own adventures and experiences with you’re favourite Disney/Pixar characters. With two main modes within Disney Infinity, you can play with the Disney Infinity Playsets or create your own world in your own Disney Toy Box. You can also play Disney Infinity on your tablet devices & sync with your console!

How can I play Disney Infinity through the website online?

Unfortunately, as of right now you can’t play with your friends on the Disney Infinity website. However, you can add your friends and instant message them by entering your friend’s Disney Display Name and sending them a friend request.

How can I make new friends online?

To send a friend request, all you need is your friend’s Disney Display Name.

Can I play split screen multiplayer mode online?

Unfortunately, there is no split screen in the PC version of Disney Infinity. However, you can play split screen mode on your console.

How can I submit my Toy Box to Disney to be featured?

Awesome, you want to submit your Toy Box! To do so, once you have created your amazing Toy Box go to your menu options.

Once there, go to…

  1. Online/Multiplayer
  2. Toy Box Share
  3. Disney’s Toy Boxes
  4. Submit to Disney

Make sure to give your Toy Box a name and description and then click submit. Unfortunately, Disney cannot guarantee that your Toy Box will make the featured list, as there are hundreds, if not thousands of Disney Infinity gamers submitting their fantastic Toy Boxes too, but you can share it with the Disney Infinity world!

How can I upload & download my Toy Box to different devices?

Disney Infinity is multi-device accessible, meaning you can play in your Disney Infinity Toy Box from a variety of devices including Tablets & Consoles. To upload & download your Toy Box creations on different devices follow the step by step guide below:

To upload your Disney Infinity Toy Box:

  1. First, make sure you are logged in to your Disney Account.
  2. Once you have found your amazing Toy Box creation, pause the game and go to Toy Box Share
  3. Now go to My Toy Boxes
  4. Click Upload to My Toy Box
  5. Give your fantastic new Toy Box World a name & description
  6. Then, that’s it…Simple! Your amazing Toy Box is uploaded!

To download your Disney Infinity Toy Box:

  1. First make sure you are logged in to your Disney Account.
  2. Go to Toy Box Share
  3. Now go to My Toy Boxes
  4. Choose the Toy Box you would like to download.
  5. Click download, then that’s it…Simple! Your amazing Toy Box is downloaded!

Can I enter my Web Codes more than once? 

Unfortunately not, Disney Infinity Web Codes are for one time use only. Once you redeem your Web Codes they are then stored on to your Disney ID. So, if you redeem your code on a mobile device that is then unlocked across all devices as it is associated with your Disney ID. Once you use a Web Code with one Disney ID it is then associated with this Disney ID and cannot be re-used.

Why can’t I edit items in my Toy Box that I downloaded?

You can play & interest with all the items in your Toy Box, however to edit these items you must have all of the Toy box items unlocked to edit them.

Why didn’t my Toy Box submission get featured?

Disney Infinity received hundreds if not thousands of submissions from across the globe. Unfortunately, whilst everyone’s Toy Boxes are unique and fantastic, they have to limit the number of Toy Boxes that are featured. However, each week there are new Disney Infinity challenges so you can always try again!

Disney Infinity Online: Technical Support

How can I contact Disney Infinity Customer Support?

If you have any questions or need any help with Disney Infinity such as technical, account, gameplay or customer service questions then you can contact Disney Infinity via the contact us page we have linked to right here – Contact Disney Infinity.

Can I play Disney Infinity on a Apple Mac Computer?

Unfortunately, Disney Infinity isn’t currently supported on Apple’s operation system (OS) and will only be supporting Windows Operation Systems for the foreseeable future.

What are the PC specifications to play Disney Infinity?

  • Microsoft Windows 7/XP
  • 2.20Ghz Intel Core 2 Duo CPU (E4500) or 2.4gHZ AMD Athlon 64 X2 Dual Core Processor 4600+ 2.4Ghz or equivalent processor.
  • 2GB RAM
  • NVIDIA GeForce 8600GT 512MB, ATi Radeon HD 4650 1GB or Intel Integrated Graphics HD 4000 or equivalent 16-bit DirectX 9 Graphics Card

Disney Infinity: Disney Infinity Apps

How do I enter my Web Codes on my iPad?

Disney Infinity have launched two Disney Infinity Mobile Apps – ‘Disney Infinity: Action!’ & ‘Disney Infinity: Toy Box’. You can only redeem your Web Codes in the ‘Disney Infinity: Toy Box’ Application within the Virtual Base interface in the app itself.

However, remember you can also redeem Web Codes online right here & the items will be associated with your Disney ID for use across all devices.

If I redeem my Web Codes on my iPad will I get the items online?

Yes, when redeeming your Web Codes they are shared across all devices as they are associated with your Disney ID.

How can I change my Disney Infinity: Toy Box iPad controls?

To change your Disney Infinity: Toy Box application controls on you’re iPad from the main menu go to options and then controls, which is also accessible from the pause menu in-game. The controls option screen switches between single and dual analogue. In the settings menu you can toggle Tap to jump & find the controls which work best for you, enjoy!

How many Disney Infinity Power Discs can you stack at once?

You can stack up to two circular Disney Infinity power discs at once and up to three hexagonal Disney Infinity power discs at once. However please keep in mind, hexagonal power discs can only be used in the Disney Infinity Toy Box mode.

What is the Disney Infinity hub?

After entering the Toy Box Mode, your Disney Infinity character will appear in the centre of the Toy Box pad within the Disney Infinity hub. The Disney Infinity hub has four pads that can be activated by moving your character over them, each pad gives you access to different areas of the game.

Red Pad – This opens the Travel menu, where you can select from Mastery Adventures, Character Adventures, Prebuilt Toy Box Worlds, Adventures & Play Sets that are currently placed on your Disney Infinity Base. You can also save your current Toy Box or load previously saved Toy Boxes.

Yellow Pad – This opens your Disney Infinity Vault, where you can use spins to unlock new Toys in the Toy Box mode.

Green Pad – This opens the Toy Store, which lists Toys you already have unlocked.

Purple Pad – This opens the Hall of Heroes.

How long does it take to complete the Disney Infinity Playsets?

Most Disney Infinity gamers will play through each Disney Infinity Playset in 6 to 10 hours. Where as, the Toy Box mode is infinite and completely unlimited!

What can you do with Sparks, Stars & Spins?

By collecting Sparks within the Disney Infinity Playsets it will help you level up your Disney Infinity characters. As you do missions within the Playset mode you will gain stars and these will grant you spins which can be used in the Toy Box Vault (Yellow Pad on the Disney Infinity hub) to collect more Toys!

Got stuck in Aerial or Side Camera Mode?

Found yourself in a dodgy camera angle, simply hit the back button or select button to move yourself out of that dodgy camera angle!

How to play Disney Infinity in Multiplayer mode?

Disney Infinity can be played in single player mode or up to 4 players multiplayer, to do this follow the step by step guide below:

1. Before or during gameplay, place your additional Disney Infinity figure on the circular slot on the Disney Infinity base.

2. Press the Start button on the additional synced game controller to join the Disney Infinity game.

If you want to return to single player mode, simply press the Start button on the additional game controller to pause and from the pause menu, select Drop Out.

What about multiplayer mode on the Nintendo Wii?

Unfortunately, due to space limitations on the Nintendo Wii platform, Disney had to cut back in certain areas of the game for this specific console. In the case of multiplayer, Disney decided to focus on the Toy Box over the Play Sets as everyone wants to be able to build custom experiences together.

Disney Infinity does support 2 player split screen Toy Box mode. To play Disney Infinity in Co-op mode follow the step by step guide below:

1. Before or during gameplay, place the additional Disney Infinity figure on the Disney Infinity base.

2. Press the ‘+’ button on the additional synced Wii remote controller and Nunchuck to join the game.

If you want to return to single player mode, press the ‘+’ button on the additional Wii remove controller to pause and from here select Drop Out.

 What about multiplayer mode on the Nintendo 3DS?

To play Disney Infinity in multiplayer mode on the Nintendo 3DS, each player must have a Nintendo 3DS games console and the Disney Infinity Toy Box Challenge 3DS Card.

Player One (host) will need to follow the next set of instructions:

1. Launch Disney Infinity: Toy Box Challenge.
2. From the Main Menu, select Multiplayer and then select OK.
3. Select one of the four slots in the Group List window and then select OK.
4. In the Mode Select window, select Quick Play or Adventures.
5. At this stage, the Group Window will appear on the touch screen, awaiting Player Two.
6. Once Player Two has joined, select OK to start.

Player Two (guest) will need to follow the next set of instructions:

1. Launch Disney Infinity: Toy Box Challenge.
2. From the Main Menu, select Multiplayer and the select OK.
3. In the Group List window, select the slot displaying Player One’s name and then select OK to join.

What are Mastery Adventures?

There are two types of Mastery Adventures the first is within the Toy Box and the second are within Play Set mode. If you complete the first available Mastery Adventures, more become available as you progress. For example, the Building Mastery shows you how to create and arrange elements within the Toy Box, whilst the Combat, Driving and other Mastery Adventures teach you how to fight, drive and perform many other cool actions within the Play Sets.

What is the Disney Infinity Vault?

The Disney Infinity vault offers 16 different toys and/or toy packs at a time. Spins which we discussed above are used for a chance of randomly unlocking one of the 16 toys. You can also shuffle the Vault to get a new set of 16 toys with a chance of unlocking one of those instead. Toy Box Spins can be collected from green capsules, by completing Mastery Adventures and by levelling up your character and earning medals.

Tip: Putting two circular Disney Infinity Power Discs under your character will get you a random third power – these are called ‘Power Disc Combinations’ you can read more about them right here with our Power Disc Combination Tutorial.

How do I connect Network ID to Disney Account?

 

Got a question or need more help, shoot us a comment below!

 

36 Responses to “Disney Infinity Help”

  1. Angela November 27, 2013 at 6:44 am Permalink

    Just a question. I’m not only playing my disney infinity on my xbox, but building a world in my ipad. What would be a reason as to why I would buy a character on the App Store? Do I gain anything for buying them online, or can I earn anything from buying the character online vs going to a retail store and picking them up?

    • Jared April 8, 2014 at 2:36 am Permalink

      if u kept those cards that came w/ them u wont have to buy them again u just have to enter the code to play as the character

  2. Davide01 November 30, 2013 at 4:19 pm Permalink

    Salve a tutti i fan di Disney Infinity ho bisogno del vostro aiuto!!!!!!!!!!!!!se mi date il codice di Frozen toy box io vi darò ben tre codici di Disney Infinity a vostra scelta.non è una bugia o una bufala o una vile menzonia.sono DISPERATO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  3. Jesse December 5, 2013 at 4:46 am Permalink

    If i have the game for wii U can I play with my friend if he has the game for xbox?

  4. Iris December 8, 2013 at 10:15 am Permalink

    How much are the character packs to buy on the iPad? I can’t see prices in the toy box app

  5. everette December 25, 2013 at 6:04 pm Permalink

    how do you play 2 players on xbox 360 with the Disney infinity

  6. LESLIE December 27, 2013 at 7:20 pm Permalink

    DO I NEED TO BE ONLINE TO BE ABLE TO PLAY? I HAVE THE WII VERSION BUT ITS NOT READING THE CHARACTERS IT STARTS OFF BLUE THEN TURNS TO RED WHEN I PUT THECHARACTER IN ITS OWN WORLD. I DONT GET IT ITS LIKE IT WONT READ THE CHARACTER. PLEASE HELP MY KIDS REALLY WANT TO PLAY. THANKS..

    • Matt March 27, 2014 at 9:28 pm Permalink

      did you ever get this resolved? i just got the game and am having the exact same problem. thanks

  7. Deidre December 31, 2013 at 2:27 am Permalink

    I’m using Xbox 360 and cannot move or see anything once Micky is introduced.

  8. Jennifer January 2, 2014 at 4:43 am Permalink

    I understand not making the web codes with unlimited redemption, but why not two? I have two kids who just got the infinity for the Wii U for Christmas. They can’t play together in play set mode, ok fine. But now I have to make them log into my Wii account and use that to have a Disney account since they share their figures and can only use them online with my Disney account. I’m not going to buy double of the figures so that they can each have them online. This is unreasonable and now unfair to my children. Just a suggestion for the future. I understand you need to make money and be a profitable company but at the same time you need to consider your customers.

  9. Chris January 3, 2014 at 7:00 pm Permalink

    My kids got the game for Xmas for PS3 and I’m usually pretty good with stuff like this, but I can’t figure out how to use the TRU exclusive Race to Space playset. The only info I can find online is that it’s not technically a playset at all. Does that mean it needs to be used in the Toy Box. If so, how do I actually get it to work? I’ve followed the instructions regarding how to use the Power Discs and nothing special is happening. Any help would be greatly appreciated. Thanks!

    • Jared April 8, 2014 at 2:33 am Permalink

      The crystal characters you got w/ the playset can go into their playset like crystal lightning can go into cars and buzz can go into the toy story playset but they can both go into the toy box. the power discs can be used w/ every character. the crystal characters also have special powers like crystal lightning can boost a lot faster than his normal self

  10. kevin February 5, 2014 at 10:24 pm Permalink

    just recently purchased disney infinity starter pack for my little girl but had no webcode card inside how will i get one please help

  11. Leeanne February 19, 2014 at 2:03 pm Permalink

    when we turn on the game we can see the credits but then when it goes to the main menu the screen is black. everything before the main menu is fine but as soon as it goes to the main menu there is just a black screen. please help.

  12. Karen February 21, 2014 at 11:41 am Permalink

    how do i connect my wii to my online account

  13. Angela February 23, 2014 at 2:51 am Permalink

    Even when I am in parts of the game that say they allow 2 players, it will not let me add the second player. I’ve never had a problem w/ other games. I even got so frustrated I spent money on new controllers thinking maybe there was something wrong w/ one of the 4 I had been trying to use as player 2. No bueno. My son wants me to play w/ him and he even saved up his money to buy me a Jack Skellington figure so that I could have my own player, but I cannot play w/ him. I hit the + as instructed (Wii) but it simply will not pop the second player into the world. I’m kinda feeling like I got ripped off.

    • Kylee April 1, 2014 at 6:00 pm Permalink

      Try connecting the nunchuck with the remote.

    • Jared April 8, 2014 at 2:34 am Permalink

      Sadly, there is no split screen multiplayer on the wii

  14. Crystal February 26, 2014 at 9:10 pm Permalink

    My son was playing the Monsters University part of the game and he had completed some missions and bought the toilet paper launcher which he went on to use for about another 20 mins of play before saving his game and turning it off. The next day he loads his saved game and the launcher is no longer available in the tools menu thing and if he tries to repurchase it in the toy store it tells him its already be bought. This also happens to him with the Pirates of Carribean game with a cannon and some sails. The MU game he was playing Sully as a guest, the PoC game he had taken ownership of Jack.

    • Kylee April 1, 2014 at 5:58 pm Permalink

      There is a gift somewhere in the game. When it is opened,, it gives you what you bought.

  15. Christopher Hartley March 4, 2014 at 9:12 pm Permalink

    I am building toy boxes and am trying to find breakable infinity spheres and lanterns for a rail and target game. Can you tell me if they can be accessed or are they not available. Thank you.

  16. HorseCrzyGirl March 8, 2014 at 7:38 pm Permalink

    Is it possible to connect 2 infinity play pads to a single Xbox console so that you can play 4 co-op on one local console?

  17. KKgirl March 20, 2014 at 4:02 am Permalink

    Help! I’m using my Disney Infinity for the first time. I got Mr Infinity to “sneak attack” training and I’m stuck. I keep jumping to green arrow but can’t get all the way there ? How do I keep going ? Thanks!

  18. Vi March 20, 2014 at 9:02 pm Permalink

    I have Disney Infinity on the PC, and wherever I look there isn’t very much useful information on the version.
    I know that the PC version doesn’t allow you to do a split screen like the regular ones, but is there still a way to play multiplayer with other people?

  19. Steve March 21, 2014 at 6:45 pm Permalink

    We have an issue with the Wii U version.
    It looks like the Wii U did an update on the software, and now when the game starts it just freezes with the banner image of all the characters. We thought it may the the Base Pad as this wasn’t lighting up either, but the replacement base is acting in the same way.
    Is there a known issue with the Wii U version of the game?
    We are thinking about a factory reset of the Wii U but want to avoid that if possible??!!
    Are there any known ways of getting the game to start?

    • Kylee April 1, 2014 at 5:55 pm Permalink

      That happens with me too. Hold down the power button on the Wii U console until it shuts off. Wait 10 seconds and then start the game again. Hope it works!

  20. Stephen kiely March 25, 2014 at 10:09 am Permalink

    Santa brought my kids the infinity starter pack (wii) and i have recently purchased several other characters, including the frozen girls, Anna and Elsa. These characters can be played in the toybox but is there not a frozen part of the main game like there is a monsters university/ Pirates etc.
    Do i need to purchase something else or are they just for playing in the toybox world?

    thanks and regards

    Stephen

    • Kylee April 1, 2014 at 5:53 pm Permalink

      There is not a world for frozen. I heard that they are coming out with one though!

  21. Hudson sanders March 30, 2014 at 9:02 pm Permalink

    I am playing on Xbox 360 and am wondering how to get to a play set. I only have the starter pack and I am putting it on the little sensor thing but nothing happens.

  22. Takesha Jackson March 30, 2014 at 10:30 pm Permalink

    For u to play the game do u have to be online.

  23. Kylee April 1, 2014 at 5:51 pm Permalink

    I play on the Wii U and the disney interactive log in used to come up. Whenever i play it doesnt come up anymore. How can i log in to my disney account?

  24. Pablo A. April 7, 2014 at 10:31 pm Permalink

    Hi , I bought a infinity wii/wiiu controller, but im having issues to sync it to my wii. Has anybody else had issues with this? Any help will b greatly appreciated

  25. brittany April 14, 2014 at 4:35 pm Permalink

    I have the app for my sons tablet and it keeps saying this app doesn’t have access to your camera how do I fix this so he can make videos

  26. Andrea April 17, 2014 at 8:23 pm Permalink

    I have 2 kids that play! How do I get them to share the figures without canceling the others progress on that figure? They both want to build up the figures in their own worlds / hall of heros, but it says if you want to claim it you have to erase the progress on the figure? Is there a way around it?

  27. Jade April 24, 2014 at 10:01 am Permalink

    How do you use the glide pack from the incredibles play set in the toy box?

  28. Charlotte April 24, 2014 at 7:07 pm Permalink

    I just bought a blind pack of power disk but i’ve got one of the tron circular power disks but for some odd reason it’s not responding at all. I’ve put the disk under the character but all that comes up on the screen is “take the figure off the base and press A” something like that, are there any tips or what should i do?

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